Terms & Conditions


Custom Woolen Mills uses Canada Post shipping - one of the only and most economical options for shipping from our rural location. Expedited shipping is the cheapest option offered to small businesses; it is like regular post, but includes a tracking number for Canadian parcels. We are a small, rural business so, while we try very hard to ship orders as quickly as possible, it sometimes takes a few business days before we can get them to the post office. Once at the post office, an expedited parcel usually take between 2 and 8 business days to reach its location in Canada.

In stock items ship from Custom Woolen Mills within a few business days. Pre-order items ship once made and are made according to a first come first serve basis. Out of stock items ship once made. Unless alternative arrangements are made, your order will not be shipped until all items are ready for shipping. For delivery times on pre-order and out of stock items please contact us directly via phone, 403-337-2221, or email, info@customwoolenmills.com. To have your order shipped in two segments, we recommend placing two orders - one for in stock items, and a second order for pre-order and out of stock items.

Thank you,

Custom Woolen Mills